Choosing a data analytics consultancy that suits your business needs is fundamental for its success. If you work alongside the right partner, what happens? Well, you start to see benefits such as improved service delivery systems all made better by their support and guidance in deciding where to invest next or even how much to […]
Understanding Engagement Obstacles
For a company to achieve success, it must close the gap between customer experiences and expectations. A lot of companies speak of being customer-centric but fail to implement practices that satisfy their customers. The best customer service is one that is effortless and offers a personal touch. Companies that follow these principles gain a considerable […]
Proactive Interventions
Proactive interventions are an important aspect of a company with respect to customer engagement and meeting expectations. Companies have different mechanisms for proactive interventions at different stages that focus mainly on meeting customer expectations and improving the skill sets of their employees. From the company perspective, the companies perform a set of formal and informal […]