CHATGPT: A BOON OR BANE?

Introduction:

So, the above introduction about ChatGPT was not written by any human but by ChatGPT itself. Looks quite impressive and accurate. How cool is that!!

For many years now, we have seen Hollywood Sci-Fi movies showing how Robots would take over Humans, they have gotten so intelligent that they start controlling their Creators. Has this time really come? To know about this and much more continue reading…

In this article we shall try to explore:

• Brief Background
• Reasons behind its overnight shoot to fame
• Larger framework of NLP and its business use cases.
• NLP related solutions by Quation
• Concluding remarks

Brief Background:

ChatGPT or Chat Generative Pre-trained Transformer is a conversational AI tool developed by OpenAI. It is trained on a staggering 570gb of data available on the internet. Approximately 300 billion words were fed into the model.

Timeline of Conversational AI(Chatbots) developments:

Language models ultimately work, based on probability, that is their ability on guessing the next incoming word based on previous word. To do that, there are certain trainings it undergoes.Well, most other chatbots also work onsimilar lines, but where ChatGPT stands apart is it’s use in ‘Transformer’ technology, which enables it to understand the context.

So, the conversational AI in this case works mainly on 3 techniques explained clearly in the below diagram – Supervised Learning, Reward Model and Proximal Policy Optimisation (PPO) reinforcement learning.

Pictorial representation of techniques used to trainChatGPT.

Reasons behind the overnight shoot to fame of ChatGPT:

The fundamental reason why ChatGPT became such a success is not for the complexity of the tasks it can do, but because of the wide array of tasks it can perform, below are a fewexamples.

• Create Original Jokes
• Write Music in almost any Genre.
• Write/Debug Code
• Create Content in Multiple Languages
• Medical Chatbot
• Relationship Advice
• Ideas for AI Art/ Decoration/Party Themes

The List continues further, but this would have given a flavour about the variety of tasks that ChatGPT can perform. The most important added advantage is thatallthe above tasks can be done by using plain English without the need of any complex coding!

Timeline for various apps to reach 1 million users.

The above diagram clearly shows the fame ChatGPT has garnered in such a short span of time.

So, what ChatGPT does is it can seamlessly interact with humans and machines in a simple human language unlike many other tools which require computer programming, which indeed was not possible to all, this was also the main reason why ChatGPT is becoming so popular.

Top Trending News Involving ChatGPT:

Positive ones:

• Microsoft invests $10b in ChatGPT and $1.7b from Venture Capitalists realizing it’s potential.
• By 2025 30% of messages from companies will be generated by AI
• Text-to-speech systems could be improved with the aid of ChatGPT and other cutting-edge NLP models, making information more accessible to those with low vision or blindness.
• Google Issues ‘Code Red’ amid the launch of ChatGPT as it acknowledges ChatGPT as a major competitor.

Negative Ones:

• Public Schools in New York bans ChatGPT in Schools fearing misuse by students.
• Chat GPT Chat passes law exam in 4 courses at University of Minnesota
• ChatGPT gets a B grade at Business management Course exam at Wharton.
• One Oxford study estimates that 47 percent of U.S. jobs might be at risk due to ChatGPT.

Larger framework of NLP:

Components of NLP (left) and stages of NLP Project(right)

To understand ChatGPT we need to get a broader overview of the framework under which ChatGPT developed from. The broader domain is Natural Language Processing (NLP).

NLP is basically the application of computational techniques to the analysis and synthesis of natural language and speech. NLP combines computational linguistics—rule-based modelling of human language—with statistical, machine learning, and deep learning models.Allthis basically helps to understand what humans speak.

NLP Business Use Cases:

• Spam Detection:Best spam detection technologies use NLP’s text classification capabilities to scan emails for languages that often indicates spam of phishing.
• Machine Translation:Google translateis the bestexample of this.
• Virtual Agents and Chatbots:Apple’s Siri, Amazon’s Alexa use NLP to understand and respond to prompts made by us. The chatbots that prop-up when we open websites also work on the same principle.
• Social Media Sentiment Analysis: NLP can be used to analyse and understand the emotions and attitudes about products, promotions, and advertising campaigns.
• Text Summarisation:Text summarisation uses NLP techniques to digest huge volumes of digital text and create summaries and synopses.

NLP Market size is expected to grow at CAGR of ~20%

NLP Related Solutions by Quation:

• Social Media Listening Tool: We have tools that can read the reviews written about products online instantaneously and output the results on a dashboard.
• Sentiment Analysis: Scrape data about the product from online platforms and give results regarding the sentiment(positive/negative/neural)
• Competitor Analysis: The above sentiment analysis can be carried out on key competitors’ products/services as well which would give you a more in-depth knowledge and help you stay ahead of the competition.
• Topic Modelling: Discover hidden patterns of thoughts and behaviour of your customers on your products/services.
• Chatbots: Engage with your customers 24X7 without the risk of losing them due to shortage of people to attend to them.

Concluding remarks:

So, to answer our initial premise, Is ChatGPT a bane or boon for humanity? Doesn’t have a Yes/No answer, it all depends on how we decide to use it. However, it is limited by the data available on the internet. This makes me think of a quote by Einstein which goes as “Imagination is more important than knowledge, as knowledge is limited but imagination encircles the world”, I guess this is where we humans are gifted with a divine power of “Imagination” which really sets us apart.So instead of worrying about whether AI will replace us,we could make ChatGPT our friend rather than foe and use it as a base to build more customised solutions/tools to our clients and make this world a better place!

With almost a decade of experience working with some of the esteemed clients across the globe and across myriad sectors we have a rich expertise and an energetic team to create solutions that are tailor-made to suit your requirements in any NLP and in general any analytics domain related

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